Establish rapport, communicate effectively and respectfully, and work collaboratively with consumers regarding their care to support recovery, with awareness of changing needs across the lifespan

  • Describe common factors of effective helping strategies when working with consumers (e.g. therapeutic relationship, empowerment, consumer choice, and respect for the consumer).

  • Explain the concept of community inclusion and the use of natural supports to enhance recovery.

  • Relate human development theory, including the interaction of social, psychosocial development across the lifespan.

  • Demonstrate active listening skills, basic interviewing skills, and demonstrate respect for the consumer at all times.

  • Demonstrate a collaborative, person‐centered, recovery‐oriented shared decision making approach to working with consumers. Identify strengths and challenges and how to incorporate natural supports into individualized treatment plans.

  • Define the treatment complexities for co‐occurring disorders and addictions within vulnerable populations.

  • Be aware of common strengths‐based assessments, including instruments that identify or screen for co‐occurring disorders and/or trauma history, and tools that evaluate the level of care needs.

  • Demonstrate general knowledge of the current diagnostic manual and be able to name basic diagnostic categories.

  • Give examples of evidence‐based models and approaches that integrate treatment and rehabilitation.

  • Identify community resources to assist in the recovery process for individuals who have co‐occurring mental health and substance use disorders.

  • Recognize the consumer's development and life stage, and where they are in relation to the Stages of Change Model, in order to develop individualized treatment plans.

  • Illustrate an understanding of crisis planning, advance directives, crisis intervention strategies, and use of a warm line.